Frequently Asked Questions
Find answers to common questions about our premium seafood
How is the seafood packaged for transit?
All orders are packed in high-density insulated coolers with dry ice or gel packs to maintain a temperature-controlled environment until arrival.
Is your fish sushi-grade?
Yes, our 'Sushi-Grade' selections are flash-frozen at ultra-low temperatures to meet FDA guidelines for raw consumption.
Do I need to be home to receive my delivery?
While we recommend retrieving your package promptly, our packaging is designed to keep contents frozen or chilled for up to 12 hours after delivery.
Where do you source your seafood?
We source globally from sustainable fisheries and trusted local markets to ensure the highest quality and ethical standards.
Can I track my order in real-time?
Once your order ships, you will receive a tracking number via email to monitor your delivery's progress.
How should I defrost my seafood?
For optimal quality, we recommend slow-thawing in the refrigerator for 12-24 hours before preparation.